Welcom to the Shanzix Help Center! We're here to assist you with any questions or concerns regarding your shopping or selling experiance. Explore the sections below for detailed information.

1. General Information

* What is Shanzix?

Shanzix is a B2B and B2C e-commerce platform that connects buyers with high-quality products at competitive prices. We manage product listings, branding, and fulfillment to ensure a seamless experience.

* How does Shanzix work?

Buyers can browse and purchase products easily, while sellers submit a form to join our platform. Once approved, we handle product listing and branding.

2. For Buyers

* How to place an order?

Simply browse our website, add products to your cart, and proceed to checkout. You’ll receive an order confirmation via email.

* What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, and wallet payments.

* Shipping & Delivery

We offer fast and reliable shipping. Delivery times vary based on location and product availability.

* How can I track my order?

After placing an order, you’ll receive a tracking link via email.

3. For Sellers

* How to sell on Shanzix?

Fill out our seller registration form with your details. Our team will review and approve your application.

* Product Listing Guideliens

Once approved, we handle product listings, branding, and marketing to ensure your products reach the right audience.

* Order Fulfilment & Shipping

Our team manages shipping and logistics so that sellers can focus on growing their business.

* Payment & Commissions

Payments are processed on a scheduled basis. For details on commission rates and payment cycles, visit the **Seller Payments** section.

4. Account & Seurity

* How to Create an account?

Click on **Sign Up**, enter your details, and verify your email to start shopping or selling.

*Resetting Password

Forgot your password? Click **Forgot Password** on the login page and follow the steps to reset it

*Managing Account Details

  You can update your personal and payment details in the **My Account** section.

*Reporting Fraud or Suspicious Activity

If you notice any suspicious activity, contact our support team immediately.

5. Customer Support

* How to Contact Us?

Email: support@shanzix.com  
Phone: +123-456-7890  
Live Chat: Available on our website

* Frequently Asked Questions (FAQs)

Visit our **FAQ** section for quick answers to common queries.

* Dispute Resolution

 Facing an issue with an order? Our dispute resolution team will assist in resolving any concerns.

Need more help? Contact our support team, and we’ll be happy to assist you!

Shanzix – Making Online Shopping & Selling Easy!